Returns - ZENZAYA

Returns

WE HOPE YOU ABSOLUTELY LOVE EVERYTHING YOU ORDERED FROM ZENZAYA. BUT IF SOMETHING ISN'T QUITE RIGHT, WE ARE MORE THAN HAPPY TO GIVE YOU A STORE CREDIT ON  FULL PRICED ITEMS IF THE FOLLOWING CONDITIONS ARE MET:

  • Returns must be made within 14 days of receiving the product
  • Items need to be unwarn, in original condition and packaging
  • The item was not purchased on sale (including promotional offers). Sale items cannot be returned or exchanged unless the item is faulty
  • Return shipping costs are covered by the customer

HOW DO I RETURN MY ITEM? 

  1. Email info@zenzaya.com ​with the subject ‘Return’ and include ​your order (1) number and (2) name of item you wish to return.
  2. Check if your item is in perfect/original condition as Zenzaya can not accept damaged items for returns. 
  3. Ship your parcel back to the address provided on the return form you received via email. We recommend you send your parcel via trackable mail as we are not liable for returns that are being lost in transit. 
  4. Once we have received your return, we will send you an email with your store credit. The store credit will be given in the form of a gift card that you can use storewide. 

IN THE EVENT OF A FAULTY ITEM 

If you receive a faulty or damaged item, please email info@zenzaya.com with your order number and an image of the fault within 7 days of delivery so we can arrange a replacement as soon as possible. 

Any faults that occur after 6 months will not be accepted.


**Refunds will only be issued if the item is deemed faulty and cannot be replaced**
Size Guide

*Please note, this chart relates to approximate body measurements for each size. As the sizing of individual garments does vary, this chart should be used as a guide only.

The sizing chart listed on our store is based on industry standard sizing. This chart relates to approximate body measurements for each size. As the sizing of individual garments does vary, this chart should be used as a guide only.

Because every body is different we are not able to recommend sizing for customers which is why a sizing chart has been provided to be used as reference to assist you in making the best choice.

If you do require a size exchange, once your item(s) are received, simply contact us again, and we can then assist you in taking the next steps in processing an exchange.

MENS TOPS

SIZE

XXS

XS

S

M

L

XL

XXL

UK

32

34

36

38

40

42

44 - 46

EUROPE

42

44

46

48

50

52

54 - 56

USA/CANADA

32

34

36

38

40

42

44 - 46

AUS/NZ

32

34

36

38

40

42

44 - 46

SCANDINAVIA

42

44

46

48

50

52

54 - 56

 

MENS BOTTOMS

SIZE

XXS

XS

S

M

L

XL

XXL

UK

26

28

30

32

34

36

38-40

EUROPE

42

44

46

48

50

52

54 - 56

USA/CANADA

26

28

30

32

34

36

38-40

AUS/NZ

26

28

30

32

34

36

38-40

SCANDINAVIA

42

44

46

48

50

52

54 - 56

 

WOMEN

SIZE

XS

S

M

L

XL

S/M

M/L

UK

4

6

8

10

12

14

16

18

EUROPE

32

34

36

38

40

42

44

46

USA/CANADA

0

2

4

6

8

10

12

14

AUS/NZ

4

6

8

10

12

14

16

18

BUST

82.6

84.6

86.6

89

94

99

104

110

WAIST

62.6

64.6

66.6

69

74

79

84

90

HIPS

88.6

90.6

92.6

95

100

105

110

116